Onsite Training Dessa
Systems offers flexible onsite training
programs. On-site training is fundamental
to understanding and maximizing the
value of your delivered system.
Based on their level
of proficiency, training can be tailored
to specific users groups:
End
Users
Support
Staff
System
Administrators
Technical
Support
Technical support is provide for all our
software products. Our technical staff verify
the nature of the problem, record the
details, and determine an appropriate
action in a timely and no-nonsense manner.
Application
/ Operational Support We also provide
support for end users. Our application
support services offer access to the
extensive skills and expertise of our
personnel for help implementing and
running our solutions. We offer practical
advice and guidance in a no-nonsense,
jargon-free manner. Our thorough understanding
of the multitude of retail and distribution
business processes and methodologies
means that we can cut to the heart of
the matter without wasting a clients
time "learning on the job".
Customer
Service Promise We value
our customers and provide them with
the best possible support. We recognize
that the software products the we
create must meet the needs and expectations
of our customers within the constraints
of feasibility and integrity of
the product. Dessa Systems recognizes
that the quality of software is
multidimensional.
End
Users
